Support & Account

Access help, check for updates, and manage your Bimrock subscription.

Last updated: 2024-12-01

The Support panel provides quick access to help resources, software updates, and account management directly from Revit.

Support ribbon panel with Help, Update, and Account buttons
Support panel: Help, Update, and Account all accessible from the BIMROCK ribbon.

Help & Support

Click Help to open a dialog with contact information and links to support resources.

Help & Support dialog with contact email and support links
Help dialog: Contact support directly or visit our support pages.
  • Contact email for direct support requests
  • Link to online documentation and guides
  • Privacy policy and terms of service

Plugin Updates

Click Update to check for new versions of the Bimrock add-in. The plugin will automatically download and install updates when available.

Plugin Update dialog showing the add-in is up to date
Update dialog confirms your plugin version is current.
Automatic Updates
Updates are checked automatically when Revit starts. Manual checks ensure you have the latest features and bug fixes immediately.

Account Management

Click Account to view your subscription status, manage seats, and access billing information.

Your Account dialog showing subscription status and seat usage
Account summary: See your subscription status and available seats at a glance.

Account Information

  • Subscription plan (Premium, Standard, etc.)
  • Status (Active, Trial, Expired)
  • Next billing date
  • Seats in use vs. total seats available

Team Management

For team subscriptions, click Manage Seats to view and manage team members.

Team Management window with team member list and seat allocation
Team Management: View all team members and their subscription status.
  • View all team members and their status
  • See which seats are currently in use
  • Track monthly costs per seat
  • Add or remove team members (subscription admin only)
Subscription Changes
To upgrade your plan or change billing information, visit the Bimrock web portal or contact support.